But I would have to choose "arrange my own shipping" on 2 of them because the shipping calculator said shipping was over $1000 each on 2 of the lots. I believe that she did.Ģ) I went to pay for the lots. She stated that she sent an email to the warehouse regarding my request. Then I would be billed/refunded for any shipping differences. The agent informed me to pay for lots separately and they would be combined by the warehouse.
I contacted customer service via phone to ask how to combine orders. And this manual process didn't work in this instance despite many contacts from me to verify that shipments were being combined.ġ) I purchased 3 lots within a ~week of each other from same warehouse. It's all a manual process through customer service. You say you combine shipments, but the website doesn't have a way to combine shipments. No Clear Combined Shipping Process Evident This caused tremendous headaches, many contacts with customer service, significant added shipping cost (paid by DL not me) and it simply could have been better. In summary, from an outsider looking in, it looks like DL doesn't have a clear process for combining orders to ship together. Thank you for hearing us and always striving to provide excellent service. I also want to mention that this company reads reviews and applies feedback. I've completed 6 transactions with this company. They go above and beyond to make sure customers are happy and feel validated. UPDATE: They resolve all issues promptly 🙂 This company listens & is constantly making enhancements to improve the buying process. I rent a truck with unlimited miles, so distance is not a problem to pick the items. I buy items from two different facilities those who are "close" to me, I would say no more than 2 hours distant. at the end the price of pallets can be high due to shipping expenses, this is a way of me saving money. That helps a lot in terms of saving money. Shipping sometimes is tricky, what I do is that I go for the items by myself, I rent a truck and take my time and pick my all units. They have a diverse catalog of products in different conditions, which give you the chance to have better choices. I would say overall that I have had a great experience so far, I will continue buying from them. If you do a mistake while biding, the only thing you have to do is to get in touch with customer support and they help you out immediately, there are always good guys there online, to cancel a bid if you bid a wrong amount of money. The process of bidding is very transparent. I am glad to be doing business with direct liquidation. They helped me out to set everything in the truck, they are also very supportive. People from facilities are also another plus. Untested returns definitely are more reliable than not working items, chances are way better to make a great profit. Prices on pallets are fair, I would say that I have never lost money, sometimes has been great profits, it all depends on the kind of merchandise you buy. I would definitely recommend anyone to start buying from direct liquidation, I have experienced, that if you do business with them, you won't ever walk alone. I am so pleased with doing business with them. That is great because not all companies care about you as a customer. They want everyone making business with them are happy and buy again. They really care about what we as resellers do. Sales or customer service was awesome they walked with me as we discuss what those inconveniences were. I have bought several units, Lately, I had some issues with two pallets, however, I am not disappointed because customer support has been always there to help me out to solve any inconvenient. If you are a buyer outside usa please totally avoid this company. Anyway really bad experience and loose of time and money. Probably they wanted to force us to use one of their suggested courrier or the closing price of the auction was to low for them. We lost money of the goods and we lost money for the failed attempt of shipping of dhl. We and dhl tried in any way to ask them for this information but totally uneffective, their support refuse to cooeperate in any way and keep posting same copied and pasted answere. Sounds like dhl one of the biggest shipper of the world don't know how to ship? :)) unbelivable.
We're an international buyer, and we scheduled a pickup with our courrier according to their terms.Įvery things ok till DHL picked up our goods than at this point DHL asked them for information that was MANDATORY for the shipping and that DHL said mandatory from directliquidations, At this point direct liquidation totally refused to provide this information to Dhl.
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